"Effortless Government Activity Tracking, Stay Informed with a Single Click
In today's fast-paced world, citizens engage with various government departments for essential tasks, from paying taxes to following up on compensations. However, the lack of a centralized system makes tracking these activities cumbersome.
Gotivity Website
"One Click to Keep tracking Government Mission"
Streamlining Government Interaction
"Gotivity" aims to revolutionize this experience by providing a unified and user-friendly portal. This centralized tracking system empowers citizens to effortlessly monitor their interactions with the government, ensuring transparency, convenience, and peace of mind.
The "Tracking Website" presents a comprehensive overview of your Government mission's progress.
Gotivity stands as a groundbreaking platform revolutionizing how individuals track and manage their interactions with diverse government services. The tracking feature within Gotivity serves as the cornerstone, offering users an unparalleled ability to monitor the progress of their government-related missions in real-time.
Gotivity Website
Through an intuitive and centralized interface
User Research Method
Research in deep citizens experience
Understanding User
Involves interviews, surveys, and observations to grasp how users interact with government services, their needs, and challenges.
Research Summary
Condenses collected data into key insights highlighting user behaviors, pain points, and preferences, shaping the project's direction.
Problem Statement
Articulates specific user challenges identified in the research, guiding the project by focusing on core problems the tracking system aims to solve.
Gotivity Website
Citizens Experience Summary
"Effortless Government Activity Tracking, Stay Informed with a Single Click
In today's fast-paced world, citizens engage with various government departments for essential tasks, from paying taxes to following up on compensations. However, the lack of a centralized system makes tracking these activities cumbersome.
Diverse Interactions
Citizens engage with various government services, facing complexities due to fragmented systems and intricate procedures.
Transparency and Clarity
Existing tracking lacks transparency, leaving citizens uncertain about their mission's progress, approvals, or rejections.
Access and Usability
Challenges arise from limited accessibility and complex platforms, hindering some citizens' ability to navigate tracking systems effectively.
We designed a straightforward landing screen for entering tracking numbers, ensuring user comprehension and immediate clarity upon first glance.
Sign in with 2FA Authentication
"Secured Access with 2FA Authentication on Gotivity"
At Gotivity, we prioritize the security of your account to ensure the protection of your data and provide you with a trusted experience. To enhance account security during access, we've implemented a robust two-factor authentication (2FA) process.
Safety Citizen information with 2FA
What is Gotivity's 2FA Authentication?
Gotivity's 2FA Authentication involves the use of two distinct authentication factors with ID card Number and Phone Number and Email
Gotivity Website
Multiple Tracking Searching
"Efficiency Redefined: Simultaneous Tracking of Multiple Numbers on Gotivity"
At Gotivity, we understand the value of efficiency and ease in tracking your government-related activities. Introducing our latest feature that allows you to search and monitor up to ten tracking numbers simultaneously within a single, streamlined process.
Key Benefits
Save The users time with Multiple searching
Empowers you to enter and track multiple tracking, simplifying the monitoring process for various government activities.
Problem Report Support
"Assistance at Your Fingertips: Report Problems Securely on Gotivity"
At Gotivity, your satisfaction and seamless experience are our top priorities. Introducing our "Problem Report Support" feature, enabling you to easily report any concerns or issues you encounter during your missions. Rest assured, your information is secure, and our dedicated support team is ready to assist.
Key Benefits
Problem Report Support
Report issues directly through our secure form, facilitating a streamlined process for prompt resolution.
Success rate
Time On Track
User Satisfaction Score
Success Rate for Task Completion
Aim for a success rate of at least 80-90% across various tasks, indicating that users can complete the tasks without major obstacles.
Assess the portal's ease of use, navigation, and functionality.
Identify any usability issues or pain points that users might encounter.
Evaluate the effectiveness of real-time tracking features and notifications.
Gather feedback on the overall user experience and areas for improvement.
Time on Task
Tasks should ideally be completed within a reasonable timeframe. Consider setting a maximum time limit for each task (e.g., tracking a mission) to ensure efficiency.
Sign In with 2FA Authentication
Tracking Mission
Sending The report
User Satisfaction Scores
Use a Likert scale or a satisfaction survey to gauge users' satisfaction with the portal. Aim for an average score of 4 or above (on a scale of 1-5), indicating positive user sentiment.
1
I'm very mad, So mad
2
I'm very mad
3
Really Frustrated, So upset
4
I'm worried, Don't know what to do
5
So Happy, Life's so easier
Gotivity Website
User-Centric Approach:
The project was grounded in a user-centric philosophy, employing extensive user research and rigorous usability testing. Insights gathered from users' behaviors, preferences, and pain points guided the platform's development, prioritizing a seamless and intuitive user experience.
Future Improvements
Enhanced Notification System
Delivering proactive updates on mission progress.
Advanced User Dashboard
Personalized tracking preferences and insights.
Intuitive Mobile Application
On-the-go access for efficient government service tracking.
Conclusion
The Gotivity project represents a significant step towards modernizing government service interaction. By focusing on user needs, security, and efficiency, Gotivity has laid the foundation for a more transparent, accessible, and user-friendly experience within the realm of government-related missions.
“This Project is one of my case study to show My Design Thinking and Design Process, Hope you enjoy with my playground here!”
Taus Daengkul
Ux/Ui Designer
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